New Incentive and Performance Management Metrics
From WorldatWork Journal, 4th Quarter, 2007: "Measuring and Rewarding Customer Satisfaction, Innovation and Workforce Engagement" by Patricia K. Zingheim and Jay R. Schuster

New SZA study of America’s fast-growth technology companies indicates that new measures and goals are being deployed to meet challenging times. Pat Zingheim and Jay Schuster’s new study (published in the 4th Quarter 2007 WorldatWork Journal) suggests that top-performing companies are adding new metrics to incentives and performance management, namely:

• Customers

• Innovation

• Workforce engagement

This is the first evidence of new measures and goals being used by top-performing companies. The attached article may help you in 2008 and beyond refocus and revitalize incentive plans from top to bottom.

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Workforce Retention and Pay and Reward Practices in America's Best Hospitals
From WorldatWork Journal, 2nd Quarter, 2008: "Workforce Retention and Pay and Reward Practices in America’s Best Hospitals" by Patricia K. Zingheim and Jay R. Schuster

New SZA study of some of the best U.S. Hospitals shows what they are doing to attract and retain scarce medical and technology talent. Pat Zingheim and Jay Schuster’s article (published in the 2nd Quarter 2008 WorldatWork Journal that suggests “best practice” of top performers is different from “prevailing practice” of hospitals in general.

Sample findings include the following:

• Expanded use of variable pay based on clinical and patient metrics

• Pay and rewards focused on skills and competencies at the core of hospital excellence

• Total rewards model changed to focus on talent upon whom the hospital relies for operational and patient care excellence

If you are an organization even outside healthcare with scarce dollars but a specialized need for essential talent, this article may be of interest. But it is a building block to the design of retention, pay and reward programs for hospitals to consider.

Read the article (pdf)...

Latest SZA Book

High-Performance Pay: Fast Forward to Business Success by Pat Zingheim and Jay Schuster is now available through WorldatWork for $24.95 USD (WorldatWork members: $19.95 USD); e-book $19.95 USD (WorldatWork members: $15.95 USD)
Click here to purchase book from WaW.

Also available from Amazon.com for $24.95.
Click here to purchase from Amazon.com.

This is the third in the series of books written by us. The first is The New Pay: Linking Employee and Organizational Performance  (Jossey-Bass Publishers, 1992, 1996), and the second is Pay People Right! Breakthrough Reward Strategies to Create Great Companies (Jossey-Bass Publishers, 2000).

The New Pay is credited with starting the transformation to the expanded use of variable pay below the management level—some 80% of organizations now use some form of variable pay for non-management personnel. Pay People Right! was one of the first to pose a model for total rewards—total rewards has become the cornerstone of pay and rewards design since 2000. High-Performance Pay suggests the business case for the why and how of really paying for performance as a concrete and effective business strategy to create a performance culture and a high-performance organization.

Read more about High-Performance Pay...

Pay for Performance--An Essential Tool in a Down Economy

Webinar with Pat Zingheim and Jay Schuster

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HCI Audio Interview: Pat Zingheim & Jay Schuster

Listen to an audio interview of Pat and Jay by the Human Capital Institute (HCI). Featured in the HCI March issue of Rewards & Incentives Magazine and based on February HCI Webcast of Pat and Jay, "The Buck Stops Here: Execution of Performance Incentives."

Listen to the interview...

MWorld Article: Managing Total Compensation to Achieve Multiple Objectives

MWorld, one of American Management Association’s largest subscription leadership publications, published Pat Zingheim and Jay Schuster’s article, "Managing Total Compensation to Achieve Multiple Objectives," that addresses the challenging and perplexing issue of the role pay might play in communicating to the multi-generational workforces organizations are challenged to retain and engage. Review the article here, and we would appreciate any comments you care to share.

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High-Performance Pay

Read a summary of our book High-Performance Pay: Fast Forward to Business Success from BusinessSummaries.com.

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Article Award

Jay Schuster and Pat Zingheim's article with co-author Paul Weatherhead of the U.S. Postal Service, "Pay For Performance Works: The United States Postal Service Presents a Powerful Business Case" published in WorldatWork Journal (First Quarter 2006) won an Honorable Mention award announced by Bob King, Editor of WorldatWork Journal, on May 8, 2007.

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