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High-Performance Pay: Fast Forward to Business Success
by Patricia K. Zingheim and Jay R. Schuster
WorldatWork, January 2007

To order, contact WorldatWork or Amazon.com
ISBN 1-57963-1614 paperback

Read more about High-Performance Pay

Read the Foreword by Mike Davis of General Mills

Table of Contents 

Foreword by Michael Davis 

Preface and Acknowledgements 

Introduction 

Part I: Forging a Direction 

Chapter 1: Winning the Battle for Superkeepers 

Chapter 2: Creating a Powerful Customized Workplace Rewards Brand 

Chapter 3: Fixing Performance Management: A Key Priority

Part II: Accelerating Business Performance with Incentives 

Chapter 4: Powering Up Incentives for the Fast-Moving Economy 

Chapter 5: Revisiting Effective Incentive Design: Still the Major ROI Reward Opportunity

Chapter 6: Best-Practice Incentives for Contact Centers and Distribution Centers Driving Customer Satisfaction 

Part III: Adding Value through Base Pay 

Chapter 7: Can Base Pay Reward Performance?

Chapter 8: Measuring the Value of Work

Chapter 9: Competencies and Rewards 

Chapter 10: Assessing the Value of Skill-Based Pay

Chapter 11: Business Value, Paying for Skill and the Internet 

Part IV: Making Positive Change 

Chapter 12: Sales Rewards Solutions 

Chapter 13: Executive Compensation: Doing the ‘Heavy-Lifting’ 

Chapter 14: Executive Compensation within Nonprofits: Rewarding Excellence and Ensuring Governance

Chapter 15: Pay for Performance Works: The U.S. Postal Service Presents a Powerful Business Case 

Chapter 16: Evaluating Human Resource Pay and Rewards Computer and Web Products 

Part V: Moving Forward 

Chapter 17: Pay Changes Going Forward 

Chapter 18: Career Directions for Total Rewards Professionals 

Articles by Patricia K. Zingheim and Jay R. Schuster 

Index 

The Authors 

The Co-authors